01

Privacy Policy

Welcome to our privacy policy. Edinburgh City Removals.co.uk is committed to protecting and respecting your privacy. This privacy policy is for this website edinburghcityremovals.co.uk. We are company number SC541966 registered in the U.K. Our registered office is at Westpoint, 4 Redheughs Rigg, South Gyle Edinburgh EH12 9DQ

INTRODUCTION

  • This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you ("personal information") and information that could not. In the context of the law and this notice, "process" means collect, store, transfer, use or otherwise act on information.
  • We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  • We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  • ? Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  • The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal dataThe law requires us to determine under which of six defined bases we process different categories of your personal information. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Where we collect personal information from

We may collect personal information about you from these sources:

  • Information you give us when you enquire about our services
  • When you speak to us on the telephone or in our office:
  • You use our website
  • In e-mails
  • We use Tawk for live chat option and their privacy policy can be found here: https:// www.tawk.to/privacy-policy/
  • We attend your home and carry out a sales survey
  • Provide customer feedback via Google and Trustpilot. At a point up to 2 months after we have first provided you with a service we may send you a request to review the service in Google Review and Trust Pilot. Your name and email address with be used in this process. Details of their respective privacy policies follow: https://uk.legal.trustpilot.com/end-user-privacy-terms https;//policies.google.com/privacy
  • We ask you for contact details for future marketing or promotions

Information from third parties

We may use information passed onto us from third parties. We sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.

  • Comparisons websites
  • Social networks
  • Agents working/acting on our behalf

 

We hold following Information within our system that is likely to include:

  • Name
  • Postal address
  • Contact numbers – land line and mobile numbers
  • E-mail address
  • Information required to enable us to provide you with services
  • Details of any enquiry, claim, or complaint you make in relation to the services
  • Information on any inventory, job sheet, collection/delivery documentations, custom documentation or similar documents

How we use your personal information

  • Preparation for quotation
  • To carry out contractual obligations to you
  • To instruct a third party / subcontractors
  • Accounting, audit and billing
  • Collecting payment
  • Analysing your usage of our websites and viewing patterns
  • To monitor and improve the quality of our services
  • To meet our legal and statutory and compliance obligations.
  • For managing claims, complaints or disputes

Marketing

Your personal information may be used by us to contact you by post, phone, e-mail or electronic messaging services and social media, with information about services we think will be of interest to you. We may also send you information about services and products provided by the third parties are our trusted partners which may be of interest to you.

How to opt out of marketing

E-mail your move manager quoting that you would like to opt out of or opt in to receive information.

Who we share your personal information with

We may share your personal information with:

  • Agents, suppliers or sub-contractors who we use to assist in providing the services
  • Organisations who introduce you to us
  • Organisations who we introduce to you
  • Organisations you ask us to share your personal information with

Confidentiality

We acknowledge that any confidential information obtained from or relating to the client is the property of the client.

Who we share your personal information with

We may share your personal information with:

  • Agents, suppliers or sub-contractors who we use to assist in providing the services
  • Organisations who introduce you to us
  • Organisations who we introduce to you
  • Organisations you ask us to share your personal information with

Confidentiality

We acknowledge that any confidential information obtained from or relating to the client is the property of the client.

Both parties hereby warrant that in accordance to GDPR:

Any person employed or engaged by the parties shall only use confidential information for the purposes of services we provide. Any person employed or engaged by the company shall not disclose any confidential information to any third party without the prior written consent of the other party.

While processing Personal Data we shall:

  • act only on instructions from the Client as data controller;
  • comply with the Client's instructions in relation to the processing of Personal Data
  • ensure that people processing the data are subject to a duty of confidentiality
  • submit to audits and inspections, provide the client with whatever information it needs to ensure that they are both meeting their obligations under Article 28 of the GDPR.

We are committed to ensuring that your information is secure with us and with third parties who act on our behalf. We use various tools to make sure that your information remains confidential.

COOKIES

We use cookies to track how you use our web site, to keep you signed in our website, to record the conversation thread during a live chat with our support team.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

Service Management

We will provide a level of operational support which ensures smooth communication, timely progress reporting and problem escalation, and access to key staff.

Unless you have told us not to, we will send you marketing information relating to services we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications you can tell us at any time.

We never pass on or sell any information about you without your prior consent.

Profiling

We use our customer's data to understand how our website is operating. To measure performance of services which will enable us to carry out various analysis. Your personal data may be converted into statistical or aggregated data which cannot be used to re-identify you. It may then be used to produce statistical research and reports.

Encryption of data sent between us

We use secure Sockets Layer (SSL) certificate to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser's URL bar or toolbar.

Need Help?

Have Questions? We are happy to help. Our team of Edinburgh city removals will be glad to answer any query you may have.